Refund policy

Last updated: July 18, 2026

Each Beyond The Drip item is made to order. Please review the product details, available colors, and size guide carefully before placing your order.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

If your item arrives damaged, defective, or misprinted, contact us at kbmass9@gmail.com within 30 days after delivery. Include your order number, a description of the problem, and clear photographs showing the entire item and the issue.

After we review the claim, eligible orders will receive a replacement or refund at no additional product cost. You do not need to return the item unless we provide specific return instructions.

PACKAGES LOST IN TRANSIT

Report a package that has not arrived within 30 days after its estimated delivery date. We will review the tracking and fulfillment information and, when the claim qualifies, arrange a replacement or refund.

MADE-TO-ORDER PURCHASES

We do not accept returns or exchanges for buyer’s remorse, a change of mind, or an incorrect size or color selected by the customer. This limitation does not affect any rights that cannot be waived under applicable law.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for entering a complete and accurate shipping address. If an order is returned because the address was incorrect or incomplete, or because the package was unclaimed, additional shipping charges may apply before it can be resent.

BEFORE SENDING ANYTHING BACK

Please contact us before returning an item. Do not mail products directly to Printful or to an address shown on a shipping label unless we authorize the return and provide instructions.

APPROVED REFUNDS

Approved refunds are issued to the original payment method. Processing time after approval depends on the payment provider and financial institution. Original shipping charges are not refundable unless the order was lost or the product was damaged, defective, or misprinted.

CONTACT

For assistance, email kbmass9@gmail.com and include your order number.